Cookie Policy – Hola Health UK
At Packapill Ltd (“Hola Health”), we use cookies and similar technologies such as web beacons and pixels (collectively referred to as “cookies”) to enhance your experience across our digital platforms. This includes our website, emails, social media channels, and other related services (“services”). This policy outlines how we use cookies, the types we use, and your options for managing them.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help a site remember your preferences and actions over time. Cookies allow our services to recognise your device, keep your settings intact across visits, and improve the overall user experience. They’re widely used across websites and are often necessary for essential site functions. At Hola Health, we use several types of cookies:
- First-party cookies – Set by us or our service providers directly on our website.
- Third-party cookies – Placed by external partners through our site for services such as advertising or analytics.
- Session cookies – Temporary cookies that expire when your browser is closed.
- Persistent cookies – Remain on your device for a defined period or until manually deleted.
Please note that in this cookie notice, the term “cookie” refers to a number of different tracking technologies such as pixel tags (transparent graphic images placed on a web page or in an email which indicates that a page or email has been viewed), mobile device identifiers, and web storage used in desktop software or mobile devices.
How we use cookies
Some of these cookies are essential to provide you with the Services, while others are used to provide certain functionality, to enhance usability and experience, to enable us to measure and analyse use of the Service or to provide you with marketing. The types of cookies and the purposes for which they are used are further explained below:
Essential cookies
These cookies are necessary for the proper operation of our website and services. They support basic features such as navigation, secure logins, and cookie consent preferences. They also help us comply with legal obligations and enable functions like remembering your settings or preferences on return visits.
Non-Essential
Marketing
To display relevant advertising in third party channels (such as search engines and social media) based on first- or third-party advertising cookies that collect information on your activity across our websites. We don’t use your health data for the purpose of serving you with advertising.
Performance / Analytics
To analyse how websites and Services perform and are used. We use this information to maintain, operate and improve our Services. We may also obtain information from our email communication including whether you opened or forwarded a newsletter or clicked on any of its content. This information tells us about our email communications’ effectiveness and helps us ensure that we’re delivering information to you that you find interesting.
When you first visit our website, you’ll be asked to consent to the use of non-essential cookies. You can change your preferences at any time.
Managing or Removing Cookies
You can manage or disable cookies at any time through your browser or device settings. Here’s how:
Browser Settings
Most browsers let you accept, block, or delete cookies. Check your browser’s help section (usually under “Settings,” “Tools,” or “Privacy”) for specific instructions. Note that disabling cookies may limit certain site functions.
Mobile Devices
Your mobile operating system may let you limit ad tracking or reset identifiers. For example:
- iOS: “Limit Ad Tracking” option
- Android: “Opt out of Interest-Based Ads”
Withdraw Consent
If you wish to withdraw your consent for non-essential cookies, you can contact us at privacy@holahealth.co.uk.
Handling of Personal Data
Any personal data collected through cookies will be processed in accordance with our Privacy Policy. We are committed to handling your information securely and transparently.
Changes to this Policy
If we make material changes to this Policy, we’ll provide you with clear notice e.g. by displaying a prominent notice on our websites, within our apps or by sending you an email.
Questions
Contact us at privacy@holahealth.co.uk if you have any questions about this cookie policy.
This Policy applies from 15 June 2025
