Question 1

What is Hola Health?

Accepted Answer

Hola Health is the UK’s new online healthcare platform that connects you with registered doctors for medical advice, sick notes, and referrals every day between 8 am and 6 pm. Designed to make healthcare faster, more accessible, and easier to manage, Hola lets you consult a doctor from the comfort of your home.

Question 2

How does Hola work?

Accepted Answer

Choose the consultation type you need, answer a few health questions, and you will be connected with a qualified doctor online. If clinically appropriate, your doctor will provide the necessary medical letters or advice.

Question 3

Who are the doctors that work at Hola?

Accepted Answer

All Hola doctors are fully qualified and based in the UK. They bring years of clinical experience and follow the same professional standards as in person GPs.

Question 4

Is it suitable to seek care through Hola for all medical problems?

Accepted Answer

Hola is ideal for many common health issues, like minor infections, general health concerns, sick notes, and medication requests. It is not suitable for emergencies or conditions that need a physical examination or immediate in person attention.

Question 5

Who performs the consultations?

Accepted Answer

All consultations are safe and secure and are performed by health professionals registered in the UK.

Question 6

How do I pay for the consultation?

Accepted Answer

Payment is made via credit card through a secure payment gateway. We accept Visa, Mastercard and American Express.

Question 7

I have a question about a refund.

Accepted Answer

If you would like to discuss a refund, contact Hola Support at support@holahealth.co.uk.

Question 8

Can I use Hola in a medical emergency?

Accepted Answer

No. Hola Health should not be used for medical emergencies. In an emergency call 999 immediately. If you are unsure, call NHS 111.

Question 9

How will the consult be conducted?

Accepted Answer

All consults are conducted using your mobile phone or desktop computer through Safari or Chrome.

Question 10

What do I need?

Accepted Answer

You need a mobile phone or desktop computer with a stable internet connection and a front facing camera.

Question 11

I did not receive the consultation link.

Accepted Answer

Check your junk folder. If you still cannot find it, contact support to receive a new email and SMS link.

Question 12

I have an issue joining the waiting room

Accepted Answer

Refresh the page. If that does not work, close the screen, return to the email or SMS, and click the link again.

Question 13

My doctor did not join the consultation

Accepted Answer

If the doctor does not join, contact Support and we will issue you a new link.

Question 14

Can I get a sick note from Hola Health?

Accepted Answer

Yes. If you are unwell and need time off from work or studies, our GPs or health professionals can assess your condition and issue a valid fit note.

Question 15

Do you provide referral letters to specialists?

Accepted Answer

Yes. Hola doctors can write a referral letter to a specialist if your condition requires further evaluation or treatment.

Question 16

Who reviews my request for a sick note or referral?

Accepted Answer

All medical letter requests are reviewed by fully licensed UK based doctors and healthcare professionals. During your consultation, they assess your symptoms and decide whether it is clinically appropriate to issue a sick note or referral.

Question 17

Is it guaranteed that I will get a sick note or referral?

Accepted Answer

No. Doctors and medical professionals follow clinical guidelines and will only issue documents if they determine it is safe and appropriate based on your condition and consultation.

Frequently Asked Questions

Sick notes & medical letters

Can I get a sick note from Hola Health in UK?

Are Hola online sick notes valid for employers?

Online doctor consult

How will the consult be conducted?

I have issues joining the video call

About Hola

What is Hola Health in UK?

Who are the doctors that work at Hola?

What about payments and refunds?

Who performs consultations?

Can I use Hola Health in a medical emergency?

How soon will I be seen by doctor?

Frequently Asked Questions

Sick notes & medical letters

Can I get a sick note from Hola Health in UK?

Are Hola online sick notes valid for employers?

Online doctor consult

How will the consult be conducted?

I have issues joining the video call

About Hola

What is Hola Health in UK?

Who are the doctors that work at Hola?

What about payments and refunds?

Who performs consultations?

Can I use Hola Health in a medical emergency?

How soon will I be seen by doctor?

Thanks for stopping by Hola. Our services run from 8am to 6pm. Please try booking again within that window.