Frequently Asked Questions
About Hola
What is Hola Health?
How does Hola work?
Who are the doctors that work at Hola?
All Hola doctors are fully qualified and based in the UK. They bring years of clinical experience and follow the same professional standards as in-person GPs. You’ll receive expert care every time.
Is it suitable to seek care through Hola for all medical problems?
Hola is ideal for many common health issues, like minor infections, general health concerns, sick notes, and medication requests. However, it’s not suitable for emergencies or conditions that need a physical examination or immediate in-person attention. If you’re unsure, we’ll help guide you to the right care.
Who performs the consultations?
All consultations are safe and secure and are performed by health professionals registered in the UK.
How do I pay for the consultation?
Payment is made via credit card via a secure payment gateway. We accept Visa, Mastercard & American Express.
I have a question about a refund.
If you would like to discuss a refund, please contact Hola Support by contacting us at support@holahealth.co.uk
Can I use Hola in a medical emergency?
No. Hola Health should not be used to seek help for medical emergencies.
In case of an emergency, call 999 immediately.
If you are unsure as to whether it is an emergency, please call NHS 111.
About online Doctor consults
How will the consult be conducted?
All consults are conducted from the convenience of your mobile phone or desktop computer using either Safari or Chrome browsers.
What do I need?
You’ll need a working mobile phone or desktop computer with a stable internet connection and a front-facing camera.
I did not receive the consultation link.
Please check the junk folder in your email inbox or reach out to our support team to receive a new email & SMS link.
I have an issue joining the waiting room
You can try refreshing the page, and if that doesn’t work, close that screen, go back to the email or SMS, and click the link again.
My doctor did not join the consultation
If the doctor does not join the consultation for any reason, please contact the Support team and we will issue you a new link.
About medical letters - Sick notes & referrals
Can I get a sick note from Hola Health?
Do you provide referral letters to specialists?
Yes. Hola doctors or medical professionals can write a referral letter to a specialist if your condition requires further evaluation or treatment. These medical letters are recognised by private healthcare providers and include all the necessary details for your next step in care.
Who reviews my request for a sick note or referral?
All medical letter requests are reviewed by fully licensed UK-based doctors and healthcare professionals. During your consultation, they will assess your symptoms and decide whether it’s clinically appropriate to issue a sick note, or referral
Is it guaranteed that I’ll get a sick note or referral?
No, it’s not guaranteed. Our doctors and medical professionals follow clinical guidelines and will only issue medical documents if they determine it is safe and appropriate based on your condition and consultation. If a document isn’t issued, you will still receive professional advice and care options tailored to your needs.
