UK SERVICE TERMS AND CONDITIONS
Disclaimers
We provide a service allowing you to access quick and convenient telehealth appointments, scripts, medical certificates, blood test referrals and more. If you require immediate in-person medical attention, contact your treating NHS general practitioner, call 111 or call 999 in an emergency.
If you are in doubt about the seriousness of your condition, the appropriateness or effectiveness of using our Services or believe that you, or another person is in an urgent, dangerous or emergency situation, you should not use our Services and instead contact 111 immediately or seek alternative and appropriate medical services.
As part of our services, our role is limited to referring you to an applicable third party UK registered medical practitioner or specialist. The medical practitioner or specialist may, based on their own judgements, medical expertise and assessment of your suitability for such treatments, provide alternative medicines or treatments to you. We are not responsible for, nor do we make any guarantees as to, medical advice, products or services that a third party (including a medical practitioner) may provide you.
1. Acceptance
1.1 These terms and conditions (Terms) are entered into between Packapill Ltd, a company registered in England and Wales with company number 15978707 t/as Hola Health (we, us or our) and you, together the Parties and each a Party.
1.2 We provide an online platform (Platform) where you can make a booking for an initial health consultation (Consultation) with a UK registered medical professional, such as an appropriately-qualified doctor or nurse (Medical Professional) who will discuss your health with you and recommend a course of action to assess your health.
1.3 You accept these Terms by the earlier of (a) accepting these Terms on the Platform; (b) filling out the consultation form on our Platform (Consultation Form); or (c) making payment of any part of the fees for the Services (Fees). If you would like to query these Terms before entering into these Terms, please contact us using the contact information at the bottom of these Terms.
1.4 These Terms will terminate upon the completion of the Services in your Booking (as determined by us).
1.5 We are only able to provide Services to you where you are located in the United Kingdom. We may request verification of your address prior to proceeding with the Services
2. Services
2.1 Our services consist of providing you with:
(a) an initial or subsequent general consultation with a Medical Professional;
(b) a new prescription for medication (not repeat prescriptions);
(c) COVID-19 consultation;
(d) a medical certificate; and
(e) Mental Health Treatment Plans,
together the Services.
2.2 In consideration of your payment of the Fees, we will provide the Services in accordance with these Terms, whether ourselves or through our Personnel.
2.3 If these Terms express a time within which the Services are to be supplied, we will use reasonable endeavours to provide the Services by such time, but you agree that such time is an estimate only.
2.4 While we strive to always make our Services available to you, we do not make any guarantees that these will be available 100% of the time. Our Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.
2.5 You are responsible for keeping your account details and your username and password for the Platform confidential and you will be liable for all activity on your account, including Booking Requests made using your account details, and any activity of your account. You agree to immediately notify us of any unauthorised use of your account.
3. Accounts
3.1 You must register on the Platform and create an account (Account) to access and use our Platform.
3.2 While you have an Account with us, you agree to keep your information up-to-date (and ensure it remains true, accurate and complete).
3.3 You are responsible for keeping your Account details and your username and password confidential and you will be liable for all activity on your Account, including purchases made using your Account details and using a Family Health Profile. You agree to immediately notify us of any unauthorised use of your Account.
3.4 We may suspend your access to our Services where we reasonably believe there has been any unauthorised access to or use of our Services (such as the unauthorised sharing of login details for our Platform). If we suspend your access to our Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate your Account and your access to our Services will end.
3.5 You agree that you must not:
(a) access or use our Platform in any way that is improper or breaches any laws, infringes any person’s rights (for example, intellectual property rights and privacy rights), or gives rise to any civil or criminal liability;
(b) interfere with or interrupt the supply of our Platform, or any other person’s access to or use of our Platform;
(c) introduce any viruses or other malicious software code into our Platform;
(d) use any unauthorised or modified version of our Platform, including but not limited to for the purpose of building similar or competitive software or for the purpose of obtaining unauthorised access to our Platform;
(e) use our Platform in any way that involves service bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single user login, or time-sharing;
(f) circumvent user authentication or security of any of our networks, accounts or hosts or those of any third party; or
(g) access or use our Platform to transmit, publish or communicate material that is, defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.
3.6 You own all data, information, personal data, or content you upload into the Platform (Your Data), as well as any data or information output from the Platform using Your Data as input (Output Data). Note that Output Data does not include the Analytics (as described in these Terms).
3.7 You grant us a limited licence to copy, transmit, store, backup and/or otherwise access or use Your Data and the Output Data to:
(a) communicate with you regarding the Services;
(b) supply the Platform to you and otherwise perform our obligations under these Terms;
(c) diagnose and resolve problems with the Platform;
(d) enhance and otherwise modify the Platform;
(e) perform Analytics;
(f) develop other healthcare-related services, provided we de-identify Your Data; and
(g) as reasonably required to perform our obligations under these Terms.
3.8 You agree that you are solely responsible for all of Your Data that you make available on or through the Platform. You represent and warrant that:
(a) you are either the sole and exclusive owner of Your Data (such as your health information) or you have all rights, licences, consents and releases that are necessary to provide us with Your Data (as contemplated by these Terms); and
(b) neither Your Data nor the posting, uploading, publication, submission or transmission of Your Data or our use of Your Data on, through or by means of our Platform will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Closing your Account
3.9 If you wish to close your account with us, you may contact us via the Platform.
3.10 Upon expiry or termination of your Account, we will delete any personal data, except that we may retain any personal data (including copies) that we are required or permitted to retain by law or pursuant to any regulatory requirements
4. Third Party Providers
4.1 You acknowledge and agree that access to the Platform may be reliant on certain third party providers (Third Party Providers), including IT providers or CRM providers. You agree to comply with the terms and conditions applicable to the relevant Third Party Providers (Third Party Terms) at all times.
4.2 You acknowledge and agree that if you do not agree to any Third Party Terms, this may affect our ability to provide the Services.
4.3 To the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability caused or contributed to by, arising from or connected with any Third Party Terms.
4.4 This clause 3 will survive the termination or expiry of these Terms.
5. Third Party Medical Provider
5.1 You acknowledge and agree that:
(a) where we provide you with any referrals for third party medical providers (Third Party Medical Providers), that you are responsible for booking an appointment with the relevant Third Party Medical Providers;
(b) you will comply with the terms and conditions applicable to the relevant Third Party Medical Providers and any reasonable instructions provided by the Third Party Medical Providers; and
(c) we are not responsible for, and have no control over any consultation, health services or the accuracy of information provided by Third Party Medical Providers.
5.2 To the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability caused or contributed to by, arising from or connected with any Third Party Medical Provider that does not perform its services professionally or accurately.
5.3 This clause 5 will survive the termination or expiry of these Terms.
6. Consultations
6.1 You may book your Consultation by completing the Consultation Form (Booking Request). We may, at our discretion, accept or reject a Booking Request.
6.2 You must provide us all information required in the Consultation Form, including your name and contact number.
6.3 Once we receive your Booking Request, we will send you a confirmation by email with the Consultation details, including the date and time of your Consultation and the Medical Professional allocated to the Consultation (Booking). It is your responsibility to check the details in the email or text message confirming your Booking. Whilst we endeavour to meet our estimate time periods for Consultation wait times, any wait time periods provided for the start time of your Booking (from the time you submit your Booking Request) is an estimate only, and is subject to the availability of Medical Professionals.
6.4 If you make a Booking Request as a consumer, and you expressly request that we start providing you the Services (including booking a Consultation) within your 14-day cancellation period, and acknowledge that you will lose your right to cancel within the first 14 days under Consumer Laws.
6.5 Due to unforeseen circumstances, you acknowledge and agree that we or the Medical Professional may need to reschedule the date or time of your Booking. Where we need to reschedule a Booking, we will notify you at our earliest convenience and we will reschedule at a time to be agreed between the Parties.
6.6 The following are not covered within our Consultations:
(a) backdated medical certificates;
(b) dealing with patients less than 6 months old;
(c) Consultations regarding chest or abdomen pain;
(d) extended health problems for longer than two weeks;
(e) chronic diseases;
(f) workers’ compensation; or
(g) travel insurance claims.
7. Cancellations
7.1 You may cancel or change your Booking at any time before the start time of your Consultation, by amending or cancelling your Booking within the Platform, or by using the Model Cancellation Form at Attachment 1 to these Terms.
7.2 If you do not attend your Booking and have not requested cancellation of the Booking before the start time of the Booking, the Booking will be considered missed and your payment will be non-refundable.
7.3 We may cancel your Booking if you do not pay the required Fee, or if we do not have any available Medical Professionals to attend the Consultation. If we cancel due to a lack of available Medical Professionals, we will provide you with a full refund.
7.4 We reserve the right to cancel your Consultation in progress if your conduct towards the Medical Professional becomes abusive or inappropriate, if we encounter technical issues, if the Medical Professional deems the telehealth consultation unfit for the circumstance, or if your medical condition requires immediate in-person attention. Should the consultation be cancelled due to your inappropriate behaviour, you will not be entitled to a refund of the Fee. If the cancellation arises from technical difficulties, the Medical Professional’s determination of an unsuitable telehealth Consultation (subject to clause 7.5), or the necessity for immediate in-person medical care, we will issue a full refund of the Fees for the Consultation.
7.5 For the avoidance of doubt, where a Medical Professional considers it unsuitable in their professional opinion to issue a prescription, medical certificate or referral, including where you have requested this, this does not constitute an ‘unsuitable telehealth Consultation,’ and you will be liable to pay the Fees for the Consultation.
7.6 We will make any refunds due to you under these Terms as soon as possible, but in any event within 14 days of your cancellation of the Services.
8. Referrals
8.1 You acknowledge and agree that a Medical Professional can refer you to a Third Party Medical Provider where they consider it medically appropriate and in line with their professional obligations.
8.2 Complex referrals may not be able to be provided through the Platform, as these often involve detailed patient history, multi-faceted medical conditions, or a high degree of specialisation that requires extensive knowledge about a patient’s unique medical situation.
8.3 Where you receive a referral from a Medical Professional, you will receive a copy of the referral to the email address that you have provided when making your Booking or otherwise when signing up to the Platform.
8.4 You acknowledge and agree that:
(a) we are not a party to, or a participant in, any contractual relationship between you and/or Third Party Medical Providers;
(b) the Third Party Medical Providers are not our employees or representatives;
(c) the Medical Professionals have full and absolute discretion in determining whether referral for Medical Testing or to a Third Party Medical Provider is suitable for you; and
(d) we do not guarantee that a Medical Professional will refer you to a Third Party Medical Provider following a Consultation via the Platform.
9. Records
9.1 We agree to retain any relevant medical records (Records) in accordance with all applicable Laws (including adhering to any mandated data retention periods). The Records will be held in electronic storage by us during and after the Term, having regard to our statutory obligations under the applicable Laws.
9.2 You agree that the Records are and will remain our property, subject to any Data Protection Legislation.
9.3 In the event of termination or expiry of these Terms, you may request a transfer of the Records to your current health practitioner.
10. Payment
10.1 Payment is required via credit card or debit card when you schedule your Booking, and payment of the Fees will secure confirmation of your Consultation, subject to the terms set out in these Terms.
10.2 We do not offer NHS appointments through the Platform, and all Consultations will require payment of the Fees.
10.3 We may offer payment through a third-party provider for example, Stripe. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
10.4 You must not pay, or attempt to pay, the Fees by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment. If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third party payment processor to debit your account in accordance with these Terms and you certify that you are either an account holder or an authorised signatory on the account for which you provide details.
10.5 We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.
10.6 Subject to 7.4, the Fees are only refundable and cancellable in accordance with your rights under Consumer Law and these Terms, and will not be refundable for Consultations that do not result in the provision of a prescription, referral or medical certificate. We cannot guarantee the provision of prescriptions, treatment or documentation in every case, and these will only provided where the Medical Professional deems this appropriate in their professional opinion. Subject to clause 7.5, if the Medical Professional determines that a telehealth Consultation is not appropriate, then we will refund you for the Fees.
11. Medicine Prescriptions
11.1 The decision to prescribe any medications rests entirely with the consulting Medical Professional, based on their professional judgment and in consideration of your health conditions and medical history. This is to ensure prescriptions are appropriate and safe for you to use. If the Medical Professional determines that a medication you have requested is not suitable or necessary for your treatment, they have the right to not prescribe it. In such cases, we will not be able to provide a refund for the Consultation.
11.2 After your telehealth Consultation, the prescription for your medication will be digitally processed as an ePrescription and delivered to you via SMS. Typically, this process is completed within approximately one hour post-Consultation. However, please note that there can be delays if your NHS number provided is incorrect. We strive to provide efficient service, but it is crucial for patients to provide accurate and complete information to avoid any unnecessary delays in receiving their prescriptions. You can fulfil your prescription at a pharmacy of your choosing.
11.3 Where you request, we can send your ePrescription directly to a pharmacy. You consent to us disclosing your personal information to the pharmacy in order to forward the ePrescription to the pharmacy. You consent to the pharmacy contacting us and/or the Medical Professional for any information relating to your ePrescription or your treatment.
11.4 You understand that we are not a pharmacy and we do not sell or supply any medications to patients. The sale, supply and delivery of the medication is subject to a separate agreement between you and relevant pharmacy.
11.5 Within a single Consultation, only one medication can be prescribed for your condition, and we do not issue repeat prescriptions. After your medication has been consumed, if further treatment is required, you would need to schedule another Consultation.
11.6 Prescriptions for sedatives, benzodiazepines, and any drugs classified under Schedule 2, 3 or 4 of the Misuse of Drugs Regulations 2001 may be rejected or only provided in limited quantities.
12. Medical Certificates
12.1 Medical certificates are issued for the same day as your Booking. This is to ensure that the certification of your health condition is based on the most accurate and timely assessment by our medical professionals.
12.2 We do not backdate medical certificates. Multi-day medical certificates can be provided, but not beyond 7 days from the date of Consultation.
12.3 To maintain patient privacy and confidentiality, we do not include specific patient conditions on the medical certificate. The certificate is simply to verify that you have had a medical Consultation and need a period of rest or absence from work or school.
12.4 You must ensure all details you provide during your Consultation are correct as the medical certificate cannot be amended once issued.
12.5 For patients under the age of 16, a Consultation is required before issuing a medical certificate
13. Mental Health Treatment Plans
13.1 Mental Health Treatment Plans (MHTPs) can only be accessed via specific MHTP booking appointments. These dedicated appointments ensure that the appropriate time and resources are allocated to accurately evaluate your mental health needs and formulate a comprehensive care plan.
13.2 To receive a Mental Health Treatment Plan, you must book a specific MHTP appointment. A Medical Professional will determine if a MHTP is appropriate based on your mental health condition and needs during the MHTP appointment and it is up to the Medical Professional’s sole discretion as to whether they issue you with a MHTP.
13.3 If you book a regular Consultation and request a MHCP during this time, it will not be provided. Our regular Consultations are not designed to accommodate the comprehensive assessment and planning process required for a MHTP. If you request a MHTP during a regular Consultation, no refund will be provided for the Fees for the Consultation. You must book the correct type of Consultation to ensure your needs are adequately addressed.
14. COVID-19 Consultations
14.1 Our telehealth services have certain limitations regarding COVID-19 related Consultations. We are unable to issue isolation clearances, vaccine exemptions, or return-to-work certificates via telehealth Consultations.
14.2 For services that require referrals, it is the patient’s responsibility to provide these referrals to their Medical Professional.
15. Private Health Insurance Rebates
15.1 We are unable to provide a detailed invoice that can be submitted for private health insurance claims (Private Health Insurance Claims). The entire cost of the Consultation must be paid by the patient in advance of the Consultation.
16. Your Obligations
16.1 You agree to (and to the extent applicable, ensure that any individuals using your account on the Platform as a dependent agree to):
(a) comply with these Terms, all applicable Laws, and our reasonable requests;
(b) provide us with all documentation, information, instructions, cooperation and access reasonably necessary to enable us to provide the Services, including your NHS number;
(c) that all information and documentation that you provide to us in connection with the Terms is true, correct and complete; and
(d) not (or not attempt to) disclose, or provide access to, the Services to third parties without our prior written consent.
16.2 You agree to pay our additional costs reasonably incurred as a result of you failing to comply with this clause.
17. Intellectual Property
17.1 You acknowledge and agree that any Intellectual Property or content (including copyright and trademarks) available on the Platform, the Platform itself (including how it looks and functions), any algorithms or machine learning models used on the Platform, as well as our copyrighted works, trade marks, inventions, designs and other intellectual property (Our Intellectual Property) will at all times vest, or remain vested, in us.
17.2 We authorise you to use Our Intellectual Property solely for your personal use to receive the Services. You must not exploit Our Intellectual Property for any other purpose, nor allow, aid or facilitate such use by any third party. You must not use Our
Intellectual Property for any commercial purpose, nor reproduce, copy, sell or otherwise exploit Our Intellectual Property without our express written consent.
17.3 You acknowledge and agree that we may monitor, analyse and compile statistical and performance information based on and/or related to your use of the Platform (including Your Data), in an aggregated and anonymised format (Analytics). You acknowledge and agree that we own all rights in the Analytics, and that we may use the Analytics for our own business purposes, provided that the Analytics do not contain any identifying information.
18. Privacy, Health Data and Family Health Profiles
18.1 All personal data you provide to us will be treated in accordance with our privacy policy and in accordance with Data Protection Legislation. You can find our privacy policy at https://holahealth.co.uk/privacy-policy/.
18.2 When you make a Booking Request, you may be asked to provide the following medical information:
(a) your NHS number;
(b) your NHS GP details, including practice name, practice address, phone number and email address; and
(c) current symptoms and medical history, including a brief description of your current symptoms, duration of current symptoms, past medical history, list of current medications and list of allergies.
18.3 You may provide consent for us to send consultation notes to your NHS GP. If you provide such consent, we will share relevant information from your consultation with your designated NHS GP.
18.4 You warrant that all medical information you provide is accurate, complete, and up-to-date. You understand that the quality and safety of the Services provided depends on the accuracy of the information you provide. You agree to update your medical information on the platform promptly if there are any changes to your health status, medications, or other relevant medical information.
18.5 You understand and agree that the medical information you provide will be used by our Medical Professionals to provide medical services to you, including for future appointments booked through our Platform.
18.6 You may create health profiles on the Platform for dependents (such as children) or other family members (Family Health Profiles). By creating such Family Health Profiles on the Platform, you warrant that you have the necessary consent or legal authority to provide us with the personal data of these individuals. You agree to indemnify and hold us harmless from any claims arising from your creation of a Family Health Profile on the Platform and/or your lack of authority to provide such data.
19. Confidential Information
19.1 Each Receiving Party agrees:
(a) not to disclose the Confidential Information of the Disclosing Party to any third party (subject to subclause 19.1(c));
(b) to protect the Confidential Information of the Disclosing Party from any loss, damage or unauthorised disclosure;
(c) to only disclose the Confidential Information to those of its Personnel who need to know the Confidential Information in connection with these Terms, provided those Personnel keep the Confidential Information confidential in accordance with this clause 17; and
(d) to only use the Confidential Information of the Disclosing Party for the purpose of performing obligations, or exercising rights or remedies, under these Terms.
19.2 The obligations in clause 19.1 do not apply to Confidential Information that:
(a) is required to be disclosed for the Parties to comply with their obligations under these Terms;
(b) is authorised in writing to be disclosed by the Disclosing Party;
(c) is in the public domain or is no longer confidential, except as a result of a breach of these Terms or other duty of confidence; or
(d) must be disclosed by Law or by a regulatory authority, including under subpoena, provided that (to the extent permitted by Law) the Receiving Party has given the Disclosing Party notice prior to disclosure.
19.3 Each Party agrees that monetary damages may not be an adequate remedy for a breach of this clause. A Party is entitled to seek an injunction, or any other remedy available at law or in equity, at its discretion, to protect itself from a breach (or continuing breach) of this clause.
19.4 This clause 17 will survive the termination of these Terms.
20. Liability
20.1 To the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability caused or contributed to by, arising from or connected with:
(a) you not providing us or a Third Party Medical Provider with correct and complete current health and medical information;
(b) your failure to follow the Third Party Medical Terms or any reasonable instructions provided to you by us or a Third Party Medical Provider; and
(c) any event outside of our reasonable control.
20.2 Despite anything to the contrary but subject to your rights under Consumer Law, to the maximum extent permitted by law:
(a) neither Party will be liable for Consequential Loss;
(b) a Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss; and
(c) our aggregate liability for any Liability arising from or in connection with these Terms will be limited to the Fees paid by you to us in respect of the supply of the relevant Services to which the Liability relates.
20.3 This clause 20 will survive the termination or expiry of these Terms.
21. General
21.1 Amendment: We may amend these Terms at any time, by providing written notice to you. By clicking “I accept” or continuing to use the Platform and our Services after the notice, you agree to the amended Terms. 21.2 Assignment: Subject to clause 21.3, a Party must not assign, novate or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).
21.3 Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party.
21.4 Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.
21.5 Disputes: A Party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other Party within 10 Business Days of notifying that other Party of the Dispute. If the Parties cannot resolve the Dispute at that meeting, either Party may refer the Dispute to mediation administered by the Centre for Effective Dispute Resolution.
21.6 Entire agreement: Subject to your rights under Consumer Law, these Terms contain the entire understanding and agreement between you and us in respect of their subject matter. Each Party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
21.7 Force Majeure: Neither Party will be liable for any delay or failure to perform their respective obligations under these Terms if such delay or failure is caused or contributed to by a Force Majeure Event.
21.8 Governing Law: These Terms is governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
21.9 Notices: Any notice given under these Terms must be in writing addressed to the addresses set out in these Terms, or the relevant address last notified by the recipient to the Parties in accordance with this clause. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
21.10 Relationship of Parties: These Terms is not intended to create a partnership, joint venture, employment or agency relationship between the Parties.
21.11 Taxes: All amounts are stated in British pounds, and are inclusive of value added tax (or any equivalent tax in the UK) (VAT), (where applicable).
22. Definitions
In these Terms, unless the context otherwise requires, capitalised terms have the meanings given to them in the Schedule, and:
Business Day means a day on which banks are open for general banking business in England, excluding Saturdays, Sundays and public holidays.
Confidential Information means information which:
(a) is disclosed to the Receiving Party in connection with these Terms at any time;
(b) relates to the Disclosing Party’s business, assets or affairs; or
(c) relates to the subject matter of, the terms of and/or any transactions contemplated by these Terms,
whether or not such information or documentation is reduced to a tangible form or marked in writing as “confidential”, and howsoever the Receiving Party receives that information.
Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
Consumer Laws means the Consumer Rights Act 2015 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013..
Data Protection Legislation means Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) as incorporated into United Kingdom law by virtue of Section 3 of the United Kingdom’s European Union (Withdrawal) Act 2018, and the Data Protection Act 2018.
Disclosing Party means the Party disclosing Confidential Information to the Receiving Party.
Family Health Profile has the meaning given to it at clause 18.6.
Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.
Intellectual Property Rights or Intellectual Property means any and all existing and future rights throughout the world conferred by statute, common law, equity or any corresponding law in relation to any copyright, designs, patents or trade marks, domain names, know-how, inventions, processes, trade secrets or confidential information, circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing, whether or not registered or registrable.
Laws means all applicable laws, regulations, codes, guidelines, policies, protocols, consents, approvals, permits and licences, and any requirements or directions given by any government or similar authority with the power to bind or impose obligations on the relevant Party in connection with these Terms or the supply of the Services.
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a Party to these Terms or otherwise.
Personnel means, in respect of a Party, any of its employees, consultants, suppliers, subcontractors or agents, but in respect of you, does not include us.
Receiving Party means the Party receiving Confidential Information from or on behalf of the Disclosing Party.
Third Party Provider or Third Party Providers means third parties or services provided by third parties, including IT providers, CRM providers or hosting providers.
Third Party Medical Provider or Third Party Medical Providers means third parties or medical services provided by third parties that we refer you to, including medical practitioners or specialists in areas including pathology or imaging.
For any questions or notices, please contact us at:
Packapill Ltd, a company registered in England and Wales with company number 15978707 t/as Hola Health
Email: lenin@packapill.com
Last update: 11 April 2025
© LegalVision Law UK Ltd
ATTACHMENT 1 – MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To [TRADER’S NAME, ADDRESS, TELEPHONE NUMBER AND, WHERE AVAILABLE, FAX NUMBER AND E-MAIL ADDRESS TO BE INSERTED BY THE TRADER]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
© Crown copyright 2013.
