What about payments and refunds?

You can pay securely online using a debit or credit card before your telehealth appointment. We accept all major cards, including Visa, Mastercard, and American Express. 

• Payment is processed through a secure payment gateway. 

• The cost is confirmed before you book, so there are no surprises. 

• Payment covers the online doctor consult and clinical assessment; it does not guarantee any documentation, such as a medical certificate, as this depends on the doctor’s clinical assessment. 

Please note: If you have any payment issues, email: support@holahealth.co.uk.  

If you have a question about a refund, please contact the support team directly. They will review your individual case and explain the next steps. 

You can get in touch by emailing support@holahealth.co.uk 

It helps to include: 

• Your name and booking details 

• The date of your consultation 

• A brief explanation of why you’re requesting a refund 

Refund requests are considered individually in line with Hola Health’s terms and conditions. 

If you need medical advice, you can book an online telehealth consultation with Hola Health UK